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Support Services

Client Care Plans

Comprehensive ongoing support and maintenance for your WordPress website

TimeBlocks

No care plan? No problem. Pre purchase time for small adhoc website jobs

Troubleshooting

Sometimes things go wrong. If you've no care plan in place, we can troubleshoot the issue

WordPress Site Migration

Moving your WordPress website can be a daunting prospect. But don't worry, we've got your back.

WordPress SSL/HTTPS Setup

Secure you website with an SSL certificate to display the green padlock to your visitors

Create Stripe Account

You need to take payments, but have no payment processor? We'll create you a Stripe account

SMTP Email Integration

Say goodbye to missed notifications and hello to consistent email performance.

WordPress Training

One to one WordPress overview training for up to 2 people (upto 2hrs).

Contact us today to learn more about our Web Design services + how we can help you grow your business.

Client Care Plans

For WordPress support and maintenance on an ongoing basis, we’re encouraging clients to move onto our Client Care Plan packages. Here’s a link to the brochure.

The Premium and Professional packages both include unlimited content changes and technical support.

If you have on-going support needs, this will be the most cost-effective, efficient route to support and maintenance, and will free you up to concentrate on higher-value tasks in your business.

TimeBlocks

For clients not on Care Plans, and Care Plan client’s who need help beyond their monthly support, you can purchase TimeBlocks for small ad-hoc website support tasks.

TimeBlocks are pre-purchased chunks of time that can be called off against as and when needed. This removes the need to send multiple quotes and invoices for small jobs, increasing efficiency. This efficiency saving is passed on to the client.

TimeBlocks can be purchased in half-day multiples (£249). For full-day purchases (£499) you’ll get 9 hours for the price of 8 (saving £62.37). TimeBlocks are valid for 6 months.

Troubleshooting

For customers needing support beyond the scope of their Care Plan, and clients not supported by a Care Plan, but need help with a technical issue with their website (eg. something is broken or some malware has been detected, for example), we offer a Troubleshooting service.

It’s £125 to troubleshoot the issue. If we can fix while troubleshooting that will be all you need to pay. If not, we’ll let you know what actions are needed and provide an estimated costing for the fix.

WordPress Site Migration

Moving your WordPress website can be a daunting prospect. But don’t worry, we’ve got your back.

Our bulletproof tried and tested process means we can move your site quickly, with minimal disruption.

Standard WordPress site migration (£249).

Advanced WordPress site migration; if your website has advanced functionality such a WooCommerce, LMS, appointment booking, social platform (BuddyPress/BBPress/Ultimate Member etc), membership functionality, job manager, event calendar, etc. (From £499)

A website audit may be required prior to site migration, to understand the structure of the site, the software in-use and general health of the site. Site audits are (£249).

If you would like to discuss your WordPress site migration requirements, please tap the button below and we can arrange a suitable time to talk. Thank you.

WordPress SSL/HTTPS Setup

Your website need to be secure in order to show your visitors you care about protecting their data, to rank better in Google and if you want to take payments via your site. Our WordPress SSL/HTTPS Setup service takes care of that for you. 

Create Stripe Account

You need a Stripe account set up in order to take payments. But haven’t got one set up or you do have an account but can’t access it. Not to worry. Our Create Stripe Account  service will take care of the for you. We’ll request all the details we need and create you a brand new Stripe account on your behalf, for just £125. 

SMTP Email Integration for WordPress

Enhance your WordPress site’s email reliability with our SMTP setup service. We configure your website to send emails through a Simple Mail Transfer Protocol (SMTP) server, ensuring improved deliverability and secure communication. Say goodbye to missed notifications and hello to consistent email performance.

This service starts from just £97. 

WordPress Training

Elevate your WordPress skills with our personalised one-on-one training for up to 2 people. Gain knowledge and confidence in using the WordPress platform. Starting at £250 for up to 2 hours, get equipped with the essentials and take control of your website’s future with our tailored guidance.

Any Questions?

or drop us a message below, we’re ready to help 👍