We Are Dead Serious
About Supporting Your Website

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Client Care Plans

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Comprehensive ongoing support and maintenance for your WordPress website

TimeBlocks

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No care plan? No problem. Pre purchase time for small adhoc website jobs

Troubleshooting

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Sometimes things go wrong. If you've no care plan in place, we can troubleshoot the issue

WordPress Site Migration

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Moving your WordPress website can be a daunting prospect. But don't worry, we've got your back.

Client Care Plans

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For WordPress support and maintenance on an ongoing basis, we're encouraging clients to move onto our Client Care Plan packages. Here’s a link to the brochure.

The Premium and Professional packages both include unlimited content changes and technical support.

If you have on-going support needs, this will be the most cost-effective, efficient route to support and maintenance, and will free you up to concentrate on higher-value tasks in your business.

TimeBlocks

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For clients not on Care Plans, and Care Plan client's who've used their monthly support time, you can purchase TimeBlocks for small ad-hoc website support tasks.

TimeBlocks are pre-purchased chunks of time that can be called off against as and when needed. This removes the need to send multiple quotes and invoices for small jobs, increasing efficiency. This efficiency saving is passed on to the client.

TimeBlocks can be purchased in half-day multiples (£249). For full-day purchases (£499) you’ll get 9 hours for the price of 8 (saving £62.37). TimeBlocks are valid for 6 months.

Troubleshooting

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For clients not supported by a Care Plan, but need help with a technical issue with their website (eg. something is broken or some malware has been detected, for example), we offer a Troubleshooting service.

It’s £125 to troubleshoot the issue. If we can fix while troubleshooting that will be all you need to pay. If not, we'll let you know what actions are needed and provide an estimated costing for the fix.

WordPress Site Migration

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Moving your WordPress website can be a daunting prospect. But don't worry, we've got your back.

Our bulletproof tried and tested process means we can move your site quickly, with minimal disruption.

Standard WordPress site migration (£249).

Advanced WordPress site migration; if your website has advanced functionality such a WooCommerce, LMS, appointment booking, social platform (BuddyPress/BBPress/Ultimate Member etc), membership functionality, job manager, event calendar, etc. (From £499)

A website audit may be required prior to site migration, to understand the structure of the site, the software in-use and general health of the site. Site audits are (£249).

If you would like to discuss your WordPress site migration requirements, please tap the button below and we can arrange a suitable time to talk. Thank you.

Questions?

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Hope that helps explains how we handle support. Any questions, please let me know

MarkSupport