Resources, references, inspiration and all things lovely in design & marketing
Customer service has always been a priority, but nowadays it’s more important—and more complex—than ever. Today’s consumers demand a fully individualized customer experience Source: The 75 Customer Service Statistics to Know in 2021 and Beyond | GetVoIP
A step by step guide to creating a customer journey map. Find out why it matters and how it improves the customer experience for every business. Source: A Step By Step Guide To Creating A Customer Journey Map – Cyber Group
Which Customer Journey Mapping tools are best for your business? Here you’ll find an overview of some of the most popular tools. Source: Top 20 Customer Journey Mapping Tools: An Overview – Mopinion
Customer journey mapping is a widely used and impactful technique that can help you make a better product, marketing, UX, and merchandising decisions. Source: 6 Customer Journey Mapping Examples: How UX Pros Do It
I’m going to go over how you can build a customer journey map from the ground up. You’ll have a detailed structure to maximize conversions. Source: How to Create a Customer Journey Map Completely From Scratch
Source: TouchNote | Send your photos as postcards, prints, and presents